Faqs

Frequently Asked Questions – Rafee's Foods

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Welcome to the Rafee's Foods FAQ page! Here, we’ve compiled answers to all the common questions about our products, orders, shipping, and exchanges.

1. What products do you offer?

We offer a wide range of handmade, premium chocolates including:

  • Crunchy Layers Cup

  • Dates Truffle

  • Choco Sticks

  • Choco Dates

  • Biscato Chocolate

  • Choco Hearts

  • Nutty Bites

We also provide customized chocolates for resellers, events, corporate gifts, and personal orders.

2. Do you sell only in Pakistan?

Currently, Rafee's Foods delivers all over Pakistan. For international shipping, please contact us via WhatsApp or Email for special arrangements.

3. How can I place an order?

You can place an order:

  • Directly on our Shopify store

  • Via WhatsApp using the WhatsApp button

  • By calling us at +92 306 3408488

  • By email at rafeesfoods@gmail.com

Once your order is confirmed, we start processing immediately.

4. What are your shipping charges and delivery times?

  • Urban Areas: 3–5 days delivery, Rs. 200 flat

  • Rural Areas: 5–7 days delivery, Rs. 200 flat

  • Orders above 2.5kg: Additional Rs. 100 per kg

We always dispatch orders after confirmation via WhatsApp, call, or email.

5. Can I return my order?

Rafees Foods has a No Return Policy.

However, we offer Free Exchange in the following cases:

  • Product is damaged, melted, or broken

  • Product is expired

  • Product has an unusual smell

To request an exchange, contact us within 24 hours via:

6. Do you offer customization for events or corporate orders?

Yes! We create custom chocolates for:

  • Corporate gifting

  • Event giveaways

  • Reseller orders

  • Personal celebrations

Please contact us with your requirements for a quote.

7. How should I store the chocolates?

To maintain freshness:

  • Store in a cool, dry place

  • Avoid direct sunlight

  • Keep sealed until consumption

8. How do I track my order?

Once your order is shipped, we provide a tracking number via WhatsApp, email, or call. You can use it to monitor your delivery in real-time.

9. Do you provide wholesale rates for resellers?

Yes! Resellers get:

  • Special wholesale pricing

  • Bulk packaging options

  • Dedicated support for repeated orders

Contact us to discuss reseller accounts.

10. How can I contact Rafee's Foods for support?

We aim to respond to all queries within 24 hours.